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The terms for using ROAN ONE, a product of ROAN ONE LLC. Last updated: September 2026.
These Terms of Service ("Terms") govern your access to and use of the ROAN ONE website, tools, reports, and any related products or services (collectively, the "Service"), operated by ROAN ONE LLC ("we," "us," or "our"). By accessing or using the Service in any way — including running a scan, requesting a report, or purchasing any paid product — you agree to be bound by these Terms. If you do not agree, do not use the Service. You represent that you are at least 18 years old and authorized to act on behalf of any business you submit.
The Service, including all scans, scores, reports, estimates, findings, and recommendations, is provided for general informational purposes only. It does not constitute legal, financial, accounting, tax, marketing, business, or other professional advice, and must not be relied upon as such. We are not your advisor, agent, or fiduciary. You are solely responsible for any decision you make, and you should consult your own qualified professionals before acting on any information provided through the Service.
The Service is provided on an "as is" and "as available" basis, with all faults and without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we expressly disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. We do not warrant that the Service will be accurate, complete, reliable, current, uninterrupted, error-free, secure, or free of harmful components, or that any defect will be corrected.
We make no promise, guarantee, or representation of any kind regarding outcomes, revenue, leads, rankings, traffic, sales, savings, or any other business result. Any figures, scores, benchmarks, "revenue leak" estimates, or projections are illustrative approximations based on public and third-party data and general assumptions, are not measurements of your actual business, and may be inaccurate or incomplete. Individual results vary and depend on many factors outside our control. Nothing in the Service should be interpreted as a promise of any particular result.
Any score, index, grade, band, benchmark, comparison, projected or "after" figure, and any estimate of revenue, loss, or opportunity that the Service displays is produced by our own proprietary method. That method is a composite: we select which signals to look at, how to weight them, where to draw thresholds, and how to express the result on a scale of our own devising. It is not an industry standard, not an audit, not a certification, not endorsed or recognised by Google, Apple, Yelp, Meta, or any other platform, and not a measurement of your business, your marketing, or your revenue. Comparisons to "businesses like yours" are approximations drawn from category-level and public data, not from the accounts of identified competitors. Scores are generated automatically, without human review, from data available at the moment of the scan; the same business scanned at a different time, from a different location, or after a change to a third-party data source may receive a different score. We may change the method, the weightings, the thresholds, the scale, or the presentation at any time, and any such change may alter the score shown for the same business. Nothing about a score, including any improvement it predicts or implies, is a promise, projection, or representation of any outcome.
The Service relies on information from you and from third-party sources (including, without limitation, Google, Apple, Yelp, and other public data providers) that we do not own or control and cannot guarantee. Such information may be outdated, incomplete, or incorrect. You are responsible for independently reviewing, verifying, and confirming all information, findings, and recommendations before relying on or acting upon them. We are not responsible for third-party data, services, links, or content. The free scan and its report are generated automatically and are not reviewed by a person before you receive them.
We may offer optional paid products and services. Applicable prices, scope, availability, delivery, and any refund or cancellation terms are those presented to you at the time of purchase, and are subject to change at our discretion. Except as required by applicable law, as expressly stated at checkout, or under a published satisfaction guarantee that we offer for a specific product as described in section 7.1, all sales are final. Purchasing a paid product does not create any guarantee of results and does not alter the disclaimers and limitations in these Terms.
The Fix Kit was sold until September 30, 2026 and is no longer offered. Fix Kits purchased before that date keep the satisfaction guarantee below. If you are not satisfied with your Fix Kit, email us at hello@roanone.com within 7 days of delivery and we will refund the full purchase price. You keep the kit and any files delivered with it. Refunds are issued to the original payment method; the time it takes to appear on your statement is determined by your bank or card issuer. This guarantee is limited to one refund per customer and per business, and we may decline a request that we reasonably determine to be abusive or fraudulent, including repeated purchases and refunds for the same business. This guarantee applies only to the Fix Kit, applies only in the form published on the product page at the time of your purchase, and may be modified or withdrawn for future purchases at any time. It creates no refund, cancellation, or exchange right for any other product or service, and does not limit your rights under applicable law.
Our managed plans are subscriptions, billed monthly in advance. A plan may be offered with a free trial period, stated at checkout. A valid payment method is required to start a trial. If you do not cancel before the trial ends, the plan begins automatically and the payment method on file is charged the price shown to you at checkout. The subscription then renews automatically each month, on the same day of the month where possible, until you cancel. We may change plan prices; any change applies from your next renewal and we will tell you before it takes effect.
You can cancel at any time from your billing portal. There is no minimum term, no notice period, and no cancellation fee. Cancellation takes effect at the end of the period you have already paid for, and your plan continues until then. We do not prorate or refund a period that has already been charged, including where you cancel immediately after a renewal or stop using the Service. Nothing in this section limits any right you have under applicable law. Work we have already published on your accounts stays where it is.
Pages, articles and written material we produced for you, images you supplied, the data and reports we delivered to you, and the analytics accounts configured in your name remain yours to use. Access to our software, monitoring and ongoing work ends with the subscription. The website we host for you is covered by section 8.2.
Some products deliver written material prepared for you: profile descriptions, service and category wording, posts, questions and answers, review replies, website copy, checklists, and similar drafts. This material is produced with the assistance of automated and artificial-intelligence systems, working from your public profile, your website, and third-party data. It is supplied to you as a draft for your review, not as finished, verified, or approved copy.
Before you publish, submit, or send any of it, you must read it and satisfy yourself that every statement in it is true of your business — including, without limitation, statements about licensing, insurance, certification, guarantees, pricing, availability, response times, service areas, experience, and ownership. You decide what to publish and you publish it under your own name, on your own accounts. As between you and us, you are the author and publisher of anything you choose to use, and you are solely responsible for it, including for its accuracy and for its compliance with all applicable advertising, consumer-protection, professional-licensing, and platform rules.
For self-serve products (such as the Fix Kit, sold until September 30, 2026), we do not access, log in to, or make changes to your Google, Apple, Yelp, Meta, or any other account, and we do not submit anything on your behalf; you publish the material yourself. Where you subscribe to a managed plan and grant us access to an account, section 8.1 applies instead. We do not control those platforms and give no assurance that they will accept, publish, retain, or rank any material we prepare, that it will comply with their policies as those policies change, or that using it will produce any result. Any deadline, timing, or "how long it takes" we mention is an estimate of effort, not a commitment.
On a managed plan you may grant us access to accounts you control, such as your Google Business Profile. You remain the owner of every such account at all times. We never ask for, store, or use your account password, and you can remove our access yourself at any time from the account itself.
Within the access you grant, you authorize us to act on your behalf: to update your business details, categories, services, hours and description, to publish posts and photos, and to publish replies to reviews in your name. You remain responsible for the accuracy of the facts about your business that you give us, including anything you tell us about licensing, insurance, certification, pricing, availability and service areas. We follow the published rules of each platform, but those platforms decide what they accept, keep, display or rank, and they may change their rules, remove content, or restrict an account at any time; we give no assurance on any of that.
If you remove our access, or if a platform restricts it, we can no longer perform the parts of the Service that depend on it. That does not by itself cancel your subscription or entitle you to a refund; to stop billing, cancel as described in section 7.3.
On a managed plan we build a website for your business from materials you provide and from your public business information, and we host it for as long as you are a subscriber. Your domain name stays registered to you and in your control throughout. Any website you already had is not touched, altered, or taken down by us; it remains yours exactly as it was.
If your subscription ends, the site we host for you is taken offline and you may point your domain wherever you choose, including back to your previous site. Where we offer a separate hosting-only plan, you may instead keep the site online under that plan on the terms published for it. Text and pages we wrote for you remain yours to use elsewhere. Software, templates, components and infrastructure used to build and run the site remain ours, as set out in section 11.
We do not buy, write, invent, incentivize, exchange, or suppress reviews, and we do not gate review requests so that only satisfied customers are asked. Where a plan includes review requests, they go to your real customers without filtering by expected sentiment. Where a plan includes replies, we write and publish replies to genuine reviews in your name, under the authorization described in section 8.1. Where a review appears to breach a platform's own published rules, we may prepare or submit a report of it; whether anything is removed is decided solely by the platform, and we give no assurance that it will be.
You agree to provide accurate information, to have the right to submit any business or information you provide, and to use the Service only for lawful purposes and in compliance with all applicable laws. You agree not to misuse, disrupt, overload, reverse-engineer, scrape, or attempt to gain unauthorized access to the Service, and not to use it to infringe the rights of others. You are responsible for all activity conducted through your use of the Service.
By providing your mobile phone number and checking the consent box on a form on our website (for example, the "Request a call" form), you agree to receive calls and text messages from ROAN ONE (ROAN ONE LLC) about your report, your account, and our services, including confirmations, reminders, and occasional offers. Calls and texts may be handled by an automated or AI assistant. Message and data rates may apply. Message frequency varies. Consent to receive calls or texts is not a condition of any purchase. You can cancel text messages at any time by replying STOP to any message; after you send STOP we will send one final message confirming that you have been unsubscribed. For help, reply HELP or email hello@roanone.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information; we do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We may modify, suspend, limit, or discontinue the Service or any part of it, and may change or remove features, at any time and without notice or liability. We may decline, restrict, or terminate access to the Service for any person, at our sole discretion.
The Service and all associated content, software, methodology, scoring, and materials are owned by us or our licensors and are protected by law. Reports are provided for your own internal business use only. You may not copy, resell, redistribute, publish, or create derivative works from the Service or any report without our prior written consent.
To the fullest extent permitted by law, in no event will ROAN ONE LLC or its members, officers, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Service, whether based in contract, tort, negligence, strict liability, or any other theory, even if advised of the possibility of such damages. Our total aggregate liability for all claims relating to the Service will not exceed the greater of the amount you actually paid us for the specific product giving rise to the claim in the three (3) months preceding the claim, or one hundred US dollars (US $100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to indemnify, defend, and hold harmless ROAN ONE LLC and its members, officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Service, your content or information, your reliance on any output, or your violation of these Terms or any law or third-party right.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute arising out of or relating to the Service or these Terms will be resolved exclusively in the state or federal courts located in California, and you consent to their jurisdiction. You agree that any claim will be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Any claim must be brought within one (1) year after it arises.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right is not a waiver. These Terms are the entire agreement between you and us regarding the Service and supersede any prior understandings. We may update these Terms at any time; the updated version takes effect when posted, and your continued use constitutes acceptance.
Questions about these Terms: hello@roanone.com.